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Jul 11

How to Handle Client Complaints

By Han | Marketing

Every salon owner dreads THAT phone call…a disgruntled customer is on the other end, unhappy with the service they received.   NOT good.   However, it is how we deal with these complaints that define us. Even the most experienced of stylists can be caught off guard and have to rectify a misunderstanding.   So […]

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Jul 04

Kids Cuts…Are They Worth The Hassle?

By Han | Marketing

Children are our future, but what about the future of your business?   Today I wanted to discuss my thoughts on whether offering children’s haircuts within your salon is good for business? When you look at the figures in black and white, the answer is irrevocably a resounding ‘No’. That is if you stick to […]

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Jun 27

Patch Tests, Do they Really Matter?

By Han | Marketing

Hello and welcome to Salon Saviour! (Welcome back if you are already one of my angels 😉 ) So today I wanted to delve into patch tests and how important they really are. In answer to my question in the title ‘Do they really matter?’ YES, YES AND YES!!! Now I know some of you […]

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